FlyerTalk Forums - View Single Post - AC Codeshare farce: Can check-in at airport ONLY
Old May 24, 2015 | 3:54 pm
  #41  
FlyerTalker683455
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Join Date: Dec 2010
Posts: 4,153
Originally Posted by adam.smith
Agreed. End codeshares now!



If only it were that simple! I just had a completely different experience on an LH-operated ACcodeshare.

I'm flying YYC-FRA-TLS and back in a few weeks. Tickets booked through AC. TLS flights are AC codeshare. Wanted to select my seats. No problem on the AC-operated flights on AC.com. Couldn't select them on the TLS flights. So I call AC to get the LH booking reference. They don't have it. So I call LH, give them the ticket number, they give me the booking reference. I decide to just take that to their website rather than having them do it on the phone, so that I can check out all the inventory.

Of course, on the LH website, I can select seats for the AC-operated flights, but not the LH ones!

So, I call LH back. Guy spends forever trying to figure it out, eventually gives up, says I should call AC because it's an AC codeshare, he can't do anything, and if AC can't do it, I'll just have to do it at the airport when I check in.

Call AC again. They can't pull up a seat map because it's operated by LH. But they can request a specific seat fro the system and it will either accept or reject. So, using the LH website as though I'm just booking a new ticket on those flights, I find the seatmap and tell her what to query. Both accepted, all good now.

But what a nightmare, all because it's a codeshare flight.
you are obviously not a "seasoned traveller", or else you would have spent 3 hours on the phone at time of booking trying to wrestle the phone agent to talk ticketing into booking you on the original carrier flight number...

shame on us for being so illiterate.
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