FlyerTalk Forums - View Single Post - AC Codeshare farce: Can check-in at airport ONLY
Old May 24, 2015 | 3:51 pm
  #40  
Adam Smith
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Originally Posted by Guy Betsy
Honestly why do airlines bother with codeshares? They already have joint marketing fares, which work much better. Codeshares are a nightmare for passengers.
Originally Posted by daniellam
So they can brag about how many destinations they serve (a lot which they don't actually fly to themselves).

In addition, at airports where they don't actually fly to, they can display their logo and flight number on the flight info monitors and check in counters of the operating airline.

All this marketing is done at the inconvenience of the passenger.
Agreed. End codeshares now!

Originally Posted by gtpdiddy
So I just called LH to get my seat assignment for Intra-Europe flights, no problem and the agent got me seats and my LH reference code and their flight #'s. Tickets were in B fare.

I called LX to do the same; agent said b/c of codeshare can only get a seat at check-in. Ticket also in B fare.

Looks like it depends on the airline.
If only it were that simple! I just had a completely different experience on an LH-operated ACcodeshare.

I'm flying YYC-FRA-TLS and back in a few weeks. Tickets booked through AC. TLS flights are AC codeshare. Wanted to select my seats. No problem on the AC-operated flights on AC.com. Couldn't select them on the TLS flights. So I call AC to get the LH booking reference. They don't have it. So I call LH, give them the ticket number, they give me the booking reference. I decide to just take that to their website rather than having them do it on the phone, so that I can check out all the inventory.

Of course, on the LH website, I can select seats for the AC-operated flights, but not the LH ones!

So, I call LH back. Guy spends forever trying to figure it out, eventually gives up, says I should call AC because it's an AC codeshare, he can't do anything, and if AC can't do it, I'll just have to do it at the airport when I check in.

Call AC again. They can't pull up a seat map because it's operated by LH. But they can request a specific seat fro the system and it will either accept or reject. So, using the LH website as though I'm just booking a new ticket on those flights, I find the seatmap and tell her what to query. Both accepted, all good now.

But what a nightmare, all because it's a codeshare flight.
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