Yes it seemed pretty odd that even 10 minutes before flight the Delhi supervisor did not seemed inclined to upgrade me. But what really seems to be bad customer service is that a check in agent does not care to even inform the supervisor and ask for the wait list to be upgraded, one needs to go to the supervisor and plead their case.
Not sure if that is the procedure to be followed.
I always found AI on board service to be just about decent however their ground service is still lacking. Improved for maybe three years ago but still lacking a lot compared to the competition
Originally Posted by
GuyFromBOM
For some odd reason, the AI check-in staff either upgrades at the counter or at the gates. Unlike US carriers, they don't make a note of *G status for the upgrade wait-list.
On my recent flights, I have been upgraded to J: once at the check-in desk, once at boarding gate and once onboard- after finding that my seat was also allocated to another pax. All flights were overbooked in Y.