FlyerTalk Forums - View Single Post - BA didn't inform us of an aircraft change, good service recovery through!
Old May 24, 2015 | 9:49 am
  #13  
Boten
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Originally Posted by paul4040
I'm absolutely convinced that BA will not have sent the OP an email.

This is not a schedule change. This was a change of equipment involving a downgrade and seat change. I'm afraid BA, to their discredit, doesn't send out emails when that happens. It's well documented here.
Schedule changes include aircraft swaps as the aircraft type is part of the schedule. You can even isolate a list of passengers who were affected by downgrades, seat number changes or even seat property changes (leg room).

Anyway, I am sorry, I was just trying to give people some background of the processes that take place. It is not some human that individually changed the PNR and decided not to send the email.
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