Had a scare this morning when checking my BAEC account. An upcoming First Class reward flight was no longer showing in MMB.

Hubby checked the HHA and lo and behold BA have bumped us down to CW for the return flight and we hadn't been informed of this. Not good.

A quick dummy booking shows no first availability on the return date (nor the outbound) so I assumed that there has been an aircraft change from a 4 to 3 class aircraft. Flight details are LGW to UVF out 21/01/16, return 04/02/16, and of course there is now no first reward availability on dates near 4th Feb.

I wonder if/when BA were going to inform us (and refund the Avios balance.....) and why remove the entire booking from MMB?

Anyway, a quick call to Your First and indeed they confirmed the aircraft change. A short time on hold and the lovely lady came back and said that we could either accept the change and fly back on 4th or that she would open up reward availability for 2 x first class seats on 3rd Feb. as neither of us have flown first class before we took the return flight on the 3rd. Yes it's a day less in St Lucia but for me, that's a good compromise to be able to fly first class on the return. We have window seats on the outbound and wanted to try the centre pair for the return.

So big thumbs up to BA for a good service recovery after what for me was a very disappointing experience.

However, why oh why can't BA send an email stating that the booking had been changed, it can't be that difficult, surely......

And finally, I wonder how many more aircraft changes there will be, between now and then, that we won't be informed about?

Lesson learned, check MMB more often!