I know that. I had a million points stolen.
But sooner or later you expect then to spend the money. There is no way to check or change a reservation when the website is down constantly.
International phone number is useless . They are open USA hours does me no good in Madrid.
They want me to switch to Marriott and next year I will.
Idiots who run the IT department. Marriott site has never been down in 10 years of me using it and when I call International reservations someone answers 24 hours a day.
Hilton is a JOKE and I guess the Joke is on me!