Originally Posted by Alpha Golf

Agent there didn't see a res at all, sent me to biz lounge, where there's a UA agent sitting with LH one. (Who knew?)

Anyway, long story short -- the LH agent was excellent, completely took ownership ("don't worry, we will fix this"). Many interagent discussions and several phone calls later, ticket was reissued and I got my BP.

Without a very long connection and a really determined agent, not sure what would have happened. A warning...