Originally Posted by
beltway
Called a short while ago on my US MC, soon to be an Aviator Red. The front-line CSR in the overseas call center transfered me to a US-based specialist who promptly and cheerfully offered to waive the $89 fee. It was by far the easiest retention call I've ever made.
Same outcome for my DW, who
hates making retention calls (but likes free air travel to Europe
), from her call yesterday.