anyone else having problems? I have noticed small amounts of 'missing' extra points here and there, but not paid a lot of attention, till this past week I made a specific purchase by clicking through to get 15x points- they didn't give the extra so I sent a msg thru the customer center, to which they replied that I hadn't clicked thru!!! I thought I had a screenshot of the 15x points,and it is still an offer, but is there anything left to do? anyone here had any luck appealing something like this?