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Thread: Between two airlines (Jet and Etihad) which is responsible for misconnect delay?
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Old May 21, 2015, 7:14 pm
  #11  
Tchiowa
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Originally Posted by Dips
Via a travel agent, I believe.

Thanks for all your help guys.

Is there any use pursuing this? My main issue is my grandma having to wait in one of their lounges overnight as Etihad said the hotel they provide was fully booked. At her age it was a terrible ordeal.
IMO "the hotel they provide" is irrelevant. If it's overbooked they should have found her another one.

I don't know that you have a legal claim and can force compensation. But I'd certainly push with them hoping for at least some customer courtesy compensation.
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