Between two airlines (Jet and Etihad) which is responsible for misconnect delay?
My grandmother was travelling from AMD to LHR via ABU last month. The flight was booked with Etihad but a codeshare run by Jet apparently. For some reason the flight landed late so my grandmother missed the connecting flight and had to wait 24 hours.
She is in her late 80's and was alone so it was quite distressing for her. I was wondering who to complain to as Etihad seem to be passing the buck on to Jet. I think when I contact Jet they will say to contact Etihad as it's them who was paid for the fare.
Who should be taking the blame?
Thanks.