FlyerTalk Forums - View Single Post - First/Business Class: Should there be age restrictions?
Old May 21, 2015, 12:07 pm
  #234  
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Join Date: May 2004
Programs: BA blue, LH Senator, KQ (FB) gold
Posts: 8,215
Originally Posted by BearX220
One of the first things FAs learn in training is that threats and confrontation do not make things better in a confined space. They make things worse. There are wiser ways of deescalating situations involving drunks, lechers, mile-high-clubbers, DYKWIAs, nervous flyers... and kids, who are typically the least trouble of that set.

Attacking and threatening people who offend you is easier on an Internet keyboard than nose to nose.
I was cutting to the chase, not trying to write a manual on how to deal with disruptive passengers. I fully agree that you don't start with the 'nuclear' option. To address your comment I will rephrase: a) FAs need to spring into action to deal with continued or escalating disruption in the cabin and should nothing else work threaten to (or if necessary, actually) offload and ban them from future flights.
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