Originally Posted by adam.smith

I have to go to NYC on Monday, last-minute thing.

Looked up fares on AC.com for AC584 (YYC-EWR), told my assistant what to book. Using the "Display only fares eligible for upgrade" for feature, it said with a Latitude fare (only Y fare that's left) that I would be upgraded.

Assistant phones the TA, books it right away, I go to request my upgrade and bam, I'm waitlisted. Still 3 J seats showing on the seat map, doesn't appear to be any more tickets sold in Y since they sold mine.

I've never seen that happen before. Any ideas on why this happened or whether I'll actually get my upgrade? I really don't want to sit in Y on that flight and might look at switching to a connecting flight to LGA, but the ideal is still to sit in J on the direct.