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Old May 21, 2015 | 1:12 am
  #14  
RTW1
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15 Years on Site
 
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,854
Originally Posted by markthorsn
I called HGP and asked to match MLife status and/or Hilton Diamond...was told they don't do that anymore. I shared with them my long standing loyalty and also showed that are most occasions I had multiple people traveling with me to the Hyatt because i decided where we would stay. Regardless of any effort...i was told "sorry" no fast track no option except pack your bags and start staying at Hyatt. This was even after I had several stays...already at 21 stays by end of May--doesn't matter no flexibility.
Simply stay more and earn status like the rest of us.... or you could have informed yourself by being a bit more active here and tried to get into the challenge.
Nothing wrong with the GP customer service, they are just following the program rules even though you think you might be special. It's not horrible service if you don't get your way....

So go ahead and do the 4 extra stays if that's all it takes, hardly worth complaining about.
Last edited by RTW1; May 21, 2015 at 2:00 am
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