Originally Posted by
surftb15
rate is $1200/night
"jungle party"
room (was upgraded) was right against the bar / dinner area
Today, the GM said
"I didn't think the music was too loud."
"these Australians and they like to party"
"Last week the music ended at 10:00 pm"
"we gave you an upgrade but it backfired"
never once apologized.
problematic comments, assuming luxury property that doesnt advertise this
(with FS jimbaran being an example of a property that now advertises this)
you might have asked to be moved that night, perhaps as soon as it started. depending on property, you might have just slept in available quiet room, without moving much luggage. assuming quieter rooms existed and were available.
agree with
juuceman that it is a procedural / common sense issue that they upgraded you to that room when they knew it was night of weekly party.
trying to figure out what property, might not have a lot of discussion here?
Originally Posted by
scented
I had a similar situation at a resort, where a group disturbed plenty of other guests. Heavy drinking, music and loud shouting involved. The situation become very hostile very quickly. Staff realized the situation, but was unable to stop the guests until the GM was called to the scene and handled everything so classy and soft-spoken that the outcome was very good. Turned an unfortunate event into a testimony for great service (recovery). That resort was part of a very well-reputed group though and the GM is one of the best around.
now thats the kind of thing thats great to hear
Originally Posted by
behuman
increasing risk of "partying"
there was a thread on this regarding FS. some FS have offered/advertised partying, including to nonguests.
Originally Posted by
behuman
Villa Sant'Andrea is unlucky to have all these events. My experience there was an "upgraded" room just above a function with outside terrace and people smoking heavily. I was moved within 5 minutes to the top floor which is a little bit back and very quiet.
and there are many such reports of being moved here, just have to ask. there are also reports of checking-out early.
Originally Posted by
ridefar
it could be North Island or Necker or The Brando, but if it was noisy it just wouldn't matter
and the way necker is set up it is even more dependent on guest mix. i do think they would accommodate if guest mix was incompatible. richard branson is also developing nearby mosquito island, which will only have a couple private residences, some of which will be rented, along with common areas.