Originally Posted by
newyorkgeorge
The USA Today article has a few people complaining about customer service but does not say what exactly is lacking. Somehow there are thousands of happy AA elites generally satisfied with customer service. Yes there are some frustrations from time to time but you can bet DL or UA is not pure heaven 100% of the time.
And its not only AA that has dehubbed certain airports.
And the aggrieved star of the article had a 500-character limit to his complaint that sent him packing. Sounds more like a rant than a tight and concise message that starts the process, coupled with a reasonable request for follow-up/compensation.