Twice in the last week I sought the earlier flight YEG to YYC. Same agent both times and while successful, I was told that she, "shouldn't be doing this because I'm on a flight pass." I stated that my "M-fare stacks at the top of Flex fares." She politely commented that it had nothing to do with fares it was because I was on a flight pass.

This clearly doesn't align with logic. I will move on, but it is frustrating to still suffer inconsistency in its use. While AC and the Ben's got a major thumbs up from me after instituting my one and only request they really failed to communicate it internally/externally. Even the web page remains unclear today.