the holiday blackout period
Has anyone ever complained to Amtrak about the huge frequent traveler reward blackout around Xmas? Usually with the airlines, you can travel on free tickets on off-peak days around the Holidays. Amtrak's decision to blackout about 3 weeks before X-mas and after New Year's essentially makes it impossible to use your miles during that time period.
Just annoying to a program that otherwise makes redemption fairly straightforward and easy.