Originally Posted by
hiima
They also only consider your origin and destination. They do nothing to keep your connecting cities intact. That's a rule with all airlines.
I understand that. I have no particular preference or requirement to keep any of the connecting cities...I was simply seeking the simplest itinerary.
In the past on both AA and US (and UA, for that matter), when I've had a portion of an award itin either cancel or undergo a significant schedule change, I've been able to rebook to different flights independent of whether those new flights had award availability. I've had it happen multiple times over the years (anyone who books awards 330 days out potentially has it happen often), and it has always been a simple phone call.
If *they* change break the itinerary, then award availability no longer mattered. They'd fix it with an optimal routing.
If *I* called wanting to change dates, routes, cities, etc., then obviously award availability mattered.
Originally Posted by Tracer_SEA
Seems silly, OP. Maybe try the Twitter team??
I've never considered that: would it be a private message to them on Twitter? (I have a Twitter account but don't really tweet...)