I am currently having an enjoyable stay at a 5* resort. I won't post the name yet, as I will work on a review next week.

The room rate is $1200/night.

Anyway, last night the resort threw a "jungle party" for guests. They played loud music and a few guests were dancing on the bar. This should NEVER happen at a 5* resort, very tasteless.

At 9:00 pm the wife and I decided to go to bed, thinking the music would die down. The music did not die down till 1:00 am!!!!!!!!!! Our room (was upgraded) was right against the bar / dinner area.

I sent an email to the reservation lady I was working with at one pm. I also took pictures of the GM encouraging the drinking / dancing.

Today, the GM said

"I left at 11:30 pm and I didn't think the music was too loud."
"We have these Australians and they like to party, they were playing music from their ipod."
"Last week the music ended at 10:00 pm"
"we gave you an upgrade but it backfired"

never once apologized.

What should I do? should I ask for a half night complimentary? it just really bugs me that one night could be spoiled by a few guests. The hotel didn't do anything to curtail the problem though, and that is where the problem lies.