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Thread: Asia vs. North America, different standard of customer service?
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Old May 20, 2015 | 4:59 am
  #14  
ZenWorld
 
Join Date: Mar 2012
Programs: Marriott & SPG Plat, HH Diamond, Accor Plat, ex-Fairmont Plat, ex-Swissotel Eleva
Posts: 710
Originally Posted by miloworld
Interesting, when I first read the title of your post, I thought it was the other way round. Eg I would never ever talk to Asia SPG corporate, since 99% of the time, they would side with the hotel and show less empathy over an issue. Where as, N America customer service has more flexibility and show personal interest in their support.
Somehow, I actually agree with you. I felt I received more empathy when I dealt with the European CS side, than Asia Corporate. Hmmm.
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