Originally Posted by
kasi
I can tell you that this neither happened to me at any starwood property.
Something like it has happened to me. I don't recall exactly what time I got my room, but it was later than the advertised check-in time. (A convention had the entire hotel and had told them not to move rooms.)
At another chain (Best Western) it became clear that Housekeeping was cleaning rooms in the order they felt like, not paying any attention to the fact that some of them were for people who wouldn't arrive for hours yet, and others were for people physically present.