I'm sure some do read comments. But given the hyperbole and vitriole that are present in a high percentage of posts that are critical of the hotel, I doubt that changes are made.

Example. If I were a hotel manager and I were to read a post saying "I stayed at the Tchiowa hotel and found that the restrooms in the lounge area were dirty" then I'd look into it.

However, if I were to read a post saying "the staff at Tchiowa Hotel are a bunch of incompetent morons who deliberately soiled the restrooms because they don't care about people and are just trying to screw the public and I'm filing a DOT complaint and looking for compensation under EU764 and I hope the place burns to the ground because it's the worst hotel in the history of the world and I don't understand why anyone ever stays there" then I might not actually finish reading it.