FlyerTalk Forums - View Single Post - Schedule changes on mixed AA/US itin - difficult to fix!
Old May 19, 2015 | 8:19 am
  #4  
pinniped
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Ugh.

I logged in today, and found that my itin in AA.com now reads as MCI-DFW-CLT, MCI-DFW-CLT-BCN. Five segments, with two each of MCI-DFW and DFW-CLT, and with the DFW-CLT segment that actually appears ticketed with seats assignments misconnecting by 22 minutes.

The itin has been deleted completely from USAirways.com. Now I'm a *bit* concerned about my original CLT-BCN flight...I assume it'll eventually get straightened out, but we had good seats that might be gone by the time they do.

Another call to AA today. Another sympathetic agent who said everything should get fixed by the "liaison"...I guess that's someone who handles itins on AA ticket stock using US metal (?). Now I'm told it could be another 48 hours on top of the 72+ hours it's already been.

All for a very simple schedule conflict with a rather obvious and available flight that will correct it.
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