Originally Posted by MSPeconomist

The OP seems satisfied, but I'm left with the feeling that the hotel thinks it's OK not to give an arriving elite a room until long past the check in time with no apology or anything, but because of the OP's "VIP" status from the sales representative and history of regularly booking meetings here, they somehow have apologized to the OP and won't threat the OP this way again. I'd be much happier if the hotel had realized that this isn't the way to treat *any* elite guest or more generally *any* guest at all, with any such victim deserving an apology and some customer service gesture.