Originally Posted by FrustratedTraveler

My laptop is a "portable server" with 12 cores and 32GB of ram due to the nature of my work, and gets about 30 minutes per charge. I could carry a second less powerful computer for flying in addition to my on-site computer, and deal with the additional hassle at security - but a better way to solve the problem would be the (working) AC outlet they advertise.

As for service, here's an example from today's flight (which caused me to post this) - flight attendant took the drink orders for everyone before take-off. When she brought them back around she "forgot" mine, and said she'd bring it shortly. Didn't happen before take-off. After take-off, she proceeded to help with coach beverage service. When she came back to first, I hit my call light and mentioned I still hadn't received a drink. She said OK, and then on her way up front proceed to talk with a passenger a few rows ahead, for ~15 minutes. She got up front, and returned with the cookies to pass out, and when she finally got back to me I was informed "they were out of glasses". Why she wouldn't just bring me a can instead, I couldn't tell you. So, no soda for me.

I appreciate the suggestions on reporting issues. I couldn't care less about compensation - I simply want to pay for, and receive, a hassle free experience.