Interesting, surely one would have thought they would have given you at least some TrueBlue points as compensation for your trouble, given how they pride themselves on customer service. I would try one of the following things to get more satisfaction:
1. Either go to, or write your local airport station manager. I have personally done this with other airlines, and often the results are better than dealing with a corporate office;
or
2. Send a paper letter to the CEO. You might even explain, that despite how B6 prides itself on customer service, you were less than pleased with the email reply. While the CEO will probably not personally address your issue, one of his executive assistants may be able to provide you with more satisfaction than some kind of email answerer that the carrier may have. You also might indirectly softly imply that you might contact the media, or that you have contacts with in government or the media. Also if you softly mention that you might file a complaint with the DOT, this may help you. While the big six carriers perhaps have given up on caring about their DOT complaint ranking, it is my understanding that B6 receives considerably less complaints to DOT than the industry, and I think they would still like to keep it that way. If they don't respond favorably, then you can easily file a complaint on the DOT Aviation Consumer Protection web site Again DOT is not going to do anything about your little problem, but they will log the complaint in their database and it will count against B6 in that months ranking

[This message has been edited by jetsetter (edited Jan 11, 2004).]