Yes, I did send an email to B6 customer service, just letting them know briefly what had happened and that I was disappointed with their service, considering all of the wonderful things I had heard.

I didn't save the email, otherwise I would post it here. However, it was nothing meaningful, as it basically said that they were sorry and that they hope I try B6 again. It didn't seem liked they cared one way or another.

Sorry, loyal B6 fans, but it seems like CO is much better in comparison. I can also actually gather enough miles for an award ticket - the 12 months rule with B6 really stinks, and you can't go anywhere out of the country with them. I like that on CO I can go to Mexico, Europe, the Caribbean, or Hawaii - I'm flying to St. Thomas in April and Maui in November with CO with reward miles. Try doing that on B6.

[This message has been edited by Cory6188 (edited Jan 11, 2004).]