Originally Posted by rjw242

So, bearing in mind that I'm not necessarily defending AA here -- what on earth is this hatchet job? Leading with a statement of fact that flyers are "avoiding" AA, "proving" this with a few anecdotes and misrepresented statistics ("third most complained-about airline" but no context about passenger numbers; below-average satisfaction score but no indication of the significance of this), and then admitting at the end that AA's profits are sky-high so maybe people aren't actually avoiding it?

I don't care a whit about AA's good name or lack thereof, but this article offends my sense of basic reason.