What is the policy here on unused travel funds. A few weeks ago I called to get the RL for any unused funds I had to book a trip. I was given only the info about $400 that wouldn't expire for a year. ....evidently I also had $69 that was to expire in a few weeks but was not told about it. Of course I would have used the one expiring first had I known about it.
I found out about it after my trip by accident from a csr. The $69 was going to expire 5/7/15 --I had an unexpected trip due to a death in the family so called on 5/3 thinking I could use the $69 plus travel funds expiring next year. After being left on hold for over 20 minutes and going in circles talking to people I was told I could use the $69 but the fare difference had to be paid in cash and could not draw from my other unused funds. Is that right ---that I can't combine funds from 2 different cancelled reservation? I was so upset that I just said screw it & bought a ticket on AA.
So now when I called to get the $69 extended past the expiration date I was told government regulations don't allow it. Then I was told that only if it was over 100 would they extend it out of "goodwill ". Huh?
I am tired of the customer relations bozos and spending hours on the phone. How do I contact someone with some authority? And what is the definitive policy on unused $$?