Originally Posted by pontifex

I've had multiple experiences when TSA workers flat-out refused to give me a complaint form, or lied about the existence of complaint forms while holding them. When I posted about one of these experiences at the TSA blog, you got huffy and refused to address my issue because I used the wrong term to refer to the TSA employee I dealt with (I know you like to call yourselves "officers" for some reason but the person who lied to me in this case was not wearing a phony cop uniform or a cheap tin badge so it seemed even less appropriate than usual). Your complaint process, like so much of what your agency does, is a pathetic farce.