The best place to search for IDB - use "idb" in the advanced search box, with quote marks - would be in the Southwest Ailines | Rapid Rewards Forum. Also try terms like denied for threads like this:

http://www.flyertalk.com/forum/south...pensation.html

For assistance in using search, read: http://www.flyertalk.com/forum/infor...ve-thread.html

And a friendly hint: creating a more descriptive thread title makes it easier for others to understand what the topic is, and to search (and it's required by the Rules as well). Link to this Rule. I honestly believe in my years on FT this title is deserving of "the most ambiguous title" award.