QRC3288

I wonder if CX is listening, or reading this thread, or dumb luck. But I admittedly am going to have to eat a little crow here if the current trends continue.

1.) Op-up I have been scoring them at a rate literally unheard of before. It seems like half the flights, if not more, I'm getting op-ups on. I've been op-upped my last 3 flights in a row, and 4/5. And the best part about this is it doesn't seem to matter when I check in. I am getting op-ups when checking in at the airport 90 minutes before departure, even though I skipped OLCI. Whatever the new system is, my op-up rate is definitely benefiting from it.

2.) Seat block. I'll refer to the other thread, but I am encountering situations at outports where seatblock is proactively offered again in EY. Still hit or miss ex-HKG.

3.) On-board recognition. My last few flights I've received the more consistent service standards that were common before the Amadeus switch-over last year. I wonder if things have gotten straightened out with delivering elite status info to the crew. Something clearly went haywire when the Amadeus switch happened but perhaps it's getting better now.

I have absolute voted my displeasure with my wallet. This year - for the first time ever - I am proactively pushing travel spend elsewhere, namely BR, SQ, QR and EK. For the first year in 8 years on CX, they are not getting the majority of my travel spend. I have spent perhaps $15k USD on CX so far YTD and more on competitors. To me, this was practically heresy a few years ago. This year I came around and have put heaps of spend elsewhere.

Assuming the issues above resolve themselves, I really only have two gripes left, albeit the first is still serious.

1.) The premium mileage redemption situation for CX elites and MPC (compared to partners redeeming premium - particular F tix on CX) discussed ad nauseum here. I fall firmly (and selfishly) in the camp of CX should do more to make F and J redemptions available to their own MPCs. Regardless, CX has a decision to make and I've been voting appropriately.

2.) Lounge crowding. #1 to me is more serious, but this is still annoying. If #1 was fixed above and #2 stayed the same I'd probably still wouldn't hesitate to return most of my travel cash spend and mileage earning to CX+MPC/AM.

Unrelated, but another thing that drives me nuts is CX doesn't hold the mini-cabin in J on 77H for CX elites, and window seats in F for CX elites/cash passengers. It would be great if some seats were held back for their own members. Because these seats are frequently snagged by redemption pax booking waaay out.