Originally Posted by Shareholder

Interesting to note that among the LCCs, the high score was 801 (JetBlue), almost 80 points higher than the top Legacy Carrier. Clearly one of the reasons the legacies score much lower is the greater expectations people have based on the "good old days" and their overall disappointment with what they now find onboard and at the airport. (Not all the respondents get the elite treatment we do.) There is a much lower expectation from the LCCs, thus their higher ratings.......