Originally Posted by
drvannostren
I just think the product is fine as is. Not perfect, but fine.
I realize my post came across excessively harsh. The product is indeed "fine" in my view, too. My point was AC is quick to point out its awards while...
Originally Posted by
drvannostren
I think there's not enough accountability to the employees, and there's some inconsistency in service.
... this.
AC wants to strive to be a top-tier airline? Fantastic, good luck. But it's not there just yet and pretending to be something it's not just leads to disappointment. Hence my point about better communicating expectations
