Originally Posted by
chrisremo
Yeah, I take your point. To be fair I think I was actually entitled to the elite benefits BEFORE I purchased it, not just after; there was just an issue where the system didn't recognize it which was later corrected.
But yeah I think it's going to be an uphill battle and I don't know if I have it in me to stick it out since it is kind of a gray area.
I think you may have an "in" here since the system that charged you for the upgrade was the same one that was supposed to give you the upgrade for free. So the process you followed was correct, the price was just wrong.
Can't hurt to try your best.