Originally Posted by
richi
Worryingly, we're reading a
lot of customers feel they've "been a little unlucky with the crew."
I think you're right. Unfortunately the difference in service that BA prides itself on - treating passengers as individuals and them being individuals with personalities, is reliant on the kind of working culture where the staff are valued for what they do. Not something to pick up from a text book.
To the OP: I suspect I know you
. I'll PM you.