Originally Posted by
kettle1
I feel bad for the FA's on UA. They are the brand, in that since that they have to deliver crap coffee, garbage meals, charge for cocktails in Y+, reboot IFE, apologize for lack of or non-working or over priced WI-FI. All of this with a smile.
UA can do all the training they want, but until they provide a decent product for the FA's to give to customers - management is kidding themselves. It is not the FA's fault.
Wow! A renowned (is there such thing?) blogger agrees with you!
"His effort was awesome, and I almost had to laugh, sadly. He clearly took such pride in what he did, and must be embarrassed by the product they’re offering. I think half of the reason many flight attendants don’t “care” about service anymore is because it must be so frustrating to try and pass off a garbage product as anything other than that."
"If only what was being served matched the service…"
"Unfortunately every other aspect of the experience was rather disappointing. Meals have gotten worse across the board over the past few years, but the changes in international first class are especially drastic and disappointing. I’d argue their first class catering is inferior to business class catering on most foreign carriers"
Review: American Airlines First Class 777-200 Chicago To Beijing