Originally Posted by
DHalltheway
Hyatt Gold Passport Concierge:
There seems to be a problems attaching images to Hyatt's BRG claim form.
I have submitted 3-4 claims since last year and agents seem to always ask me to e-mail them the screenshot.
Would appreciate if you could look into and rectify the matter.
Thank you.
I suppose you were trying to send PDF files?
Virus can be embedded in PDFs and some corporate system blocks them. I am not sure if Hyatt will change system security policy due to BRG claims. You are better off converting PDFs to JPGs.