<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jetsetter:
[B]Venk,
What did AA tell you was the reason you were not able to check in or board? How did they handle it in the end, i.e., how did they get you where you were going, and did they put you up in a hotel, etc? I do remember re that secret service agent story on AA, they apparently have a field in the computer that they can flag a pax as somebody dis-allowed to fly AA. With the secret service agent, they flagged him with that for a little while, and they took the flag off his profile.[B]</font>
I don't have an explanation from AA as yet. The response I got from AA to my written letter only addressed another aspect of the letter and just ignored this (lesson learnt: if you send a letter to any airline, send a single focused question/complaint and nothing else and send separate letters if necesssary).
The gate agent (business/elite check in line) started with the normal processing but after entering my info on the screen simply said it is "closed". I said "huh?" and she noticed that the flight isn't departing until two hours later and went and spoke with a supervisor for at least 5 minutes. She came back and just said it is closed and she can put me on a flight the next day. No offer of anything.
I said that is not acceptable and that I needed to be back that day and asked if she can do anything else about it. At that point, she said that I am entitled to a $300 voucher for future AA flights as DOB compensation. That is it. No hotel, nothing else.
At that point I was more interested in getting back than getting bumped (for any reason) and getting compensated for it. I suggested that they put me on a BA flight instead. She at first said she couldn't possibly do it and when I insisted firmly, went and spoke to a supervisor again and finally issued a ticket for a BA flight that was departing right after the AA flight. The only other thing that I can think of that might have been a factor is that I had changed the date of the return flight a couple of days earlier.
Ironically, there was a non-elite line for the EWR flight that had at least 40-50 people waiting in it and being processed all this time so it couldn't have been fully checked-in by that time.
Oh well, I don't need to fly AA.