Originally Posted by
flatlander
I, basically, don't entirely believe the agent here, even if in this case the delay was not going to get shorter as it was not possible to get the pilots to report earlier for duty. I think it's rather irresponsible of the agent to say such things to a passenger that can re-inforce a misapprehension that they can look at the predicted late departure time and arrive the customary time before that, rather than before the scheduled departure time.
Why on Earth would they lie?
And it's not remotely irresponsible to tell the truth about a delay. If a passenger decides that every single delay in the future is going to be caused by the same issue and don't bother to check, then that's purely on them. You're not seriously suggesting that the agent should have lied to them?