Originally Posted by bocastephen

I'm siding with UA on this one too....the parent should have known their child is unsuitable for air travel, and either way, prepared something appropriate to keep them calm, or arranged for some sort of sedative before the trip.

While I am sympathetic to the child's condition, the family should have been better prepared. If the daughter scratched me, the mother would be going to court for sure, just not the way she might expect.