Please do not use them!! Absolutely the most ridiculous customer service. I booked a trip which I had to cancel and before I cancelled the tickets I specifically asked if I would be refunded and was told yes. Then when I called back I was told i would not get a refund but a credit instead, and now I have $4k sitting there and I can't get it back. After I've spent over ten hours on phone calls and several emails to customer service with no reply, it's my advice to everyone to not use the service. They charge ridiculous fees and give you misleading information.
Hope that helps.
Originally Posted by
jakobw
I'm looking at different itineraries for an open-jaw trip to Europe this summer on Kayak, and a website called "justfly.com" always comes up cheapest.
I've only seen them on the results list for 2-3 weeks now, with consistently low fares. Their website looks modern and easy-to-use. They're registered in Canada, owned by a company called "8982937 Canada Inc." - a bit sketchy, judging by the name.
Has anyone had any experiences with them?
Thanks.