We certainly enjoyed your trip report and it has been circulating around the Marketing floor here at the WestJet campus!
Most of your experience has been everything we've always been about: quickly answering the phone, speeding you through the airport and being attentive on board. We're glad to hear we're hitting the mark.
Constructive criticism is duly noted. We do speak with lounge partners regularly so that can be brought up. I've also asked a mutual friend to have you send a screenshot of the agent who was perhaps a bit abrupt in her response to the filming (which is OK, by the way - perhaps a personal safety or security consideration?). And we've heard loud and clear that y'all would like us to join a global alliance. Nothing to report about that on this end but we've stopped saying never ("we'll never fly east of Winnipeg." [Hello Glasgow!] "We'll never fly anything but a Boeing 737." [enter Qs and 767s!] "We'll never fly outside of Canada." [now nearly 20 countries!]).
We appreciate your details travel report, but are sorry to hear you'll still direct the majority of your travel toward our competitor. Do know you're welcome on board with open arms whenever you choose to fly with us.
Cheers,
Darren