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Thread: Cashback on Amex GC through TopCashBack, BigCrumbs, etc. (2015)
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Old May 7, 2015 | 9:32 pm
  #1869  
spgbus
 
Join Date: Oct 2012
Location: DFW
Posts: 478
Originally Posted by jlt19
Has anyone had this issue before:

After I hit submit payment Am Ex sends me to an error screen that says something like "we're sorry, something happened and your transaction couldn't be completed. Please try again." I then just close the browser.

But then, 20 minutes later, I get an order approved email.

This happened to me on Monday and just again today.

Neither have tracked with TCP though.

I haven't submitted a ticket for the Monday one b/c it hasn't been 7 days yet, but am I likely to get the money? It's not a lot, $3k each, so $90, but I need that money now to offset the VGC fees!
When it happens, file a claim with TCP immediately instead of waiting 7 days later. The claim will be put on ice status and will be sent to AMEX automatically after 7 days. The claim should be resolved within 3-4 weeks. The best practice ordering AGC nowadays is to log into your Amex account first before clicking through TCP. YMMV.
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