I had a pretty horrible flight back from Moscow to BKK with SQ with baggage delay, flight delay and baggage damage in the same flight. However, as the baggage was delayed and delivered to me at home, I was unable to submit an irregularity report at the airport.

I had then submit a feedback on singapore airlines website on April 21, 2015 on this matter in order to discuss the situation. Basically, I just need an irregularity report so that I may submit a claim with my travel insurance but I would also like them to take some responsibility for their actions.

Immediately after submitting the feedback, I got an email back with the following message:

"Dear Mr Ravit XXXXX,

We value your feedback, as it is through such comments that we are able to monitor our services and keep abreast with our customers' expectations. One of my staff will be looking into your feedback and will respond to you shortly.

Please bear with us in the meantime.

Thank you

Yours sincerely,
Passenger Services
Singapore Airlines, Thailand."

It has been almost 20 days since I submitted the feedback and now I am starting to have doubts on getting a response. Can anyone recommend me what should be my next action? Should I submit another feedback or call them? Basically, the singapore airlines office in Bangkok are normally sales office and I dont think they deal with any complaints or feedback (but I may be wrong.

Hoping to hear some advice from veteran flyers.

Cheers,
Ravit