FlyerTalk Forums - View Single Post - Bait & Switch? Online upgrade offers billed at higher price / not correctly booked!
Old May 7, 2015 | 9:16 am
  #284  
lindaiah
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Join Date: Jun 2008
Location: Houston
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Originally Posted by lindaiah
(Moderators - thanks for moving my posts! )

I am an Elite customer, but the offer was great, so I thought I'd grab it. I've never seen one of these TOD unicorns before. Should have known it was too low to be real. But since I had increased the price of my ticket once already (original $334 + the first $169 upgrade on the outbound) I thought it was within the realm of reality. That's why the system offered me the second upgrade so cheaply in the first place -- that's the way it was explained to me. It wasn't supposed to, and their system changed the credit card charge all by itself, apparently.
BTW, they didn't back-charge my card post-flight. They back-charged it a day or two after the initial (lower) amount was shown as "pending." Flight isn't for a few more weeks.
Could it be they've finally fixed this problem? My refund came through yesterday for the 2 return upgrades @ $169 each. Now the system is offering me the same upgrades for $174 each and not $33 or $38 like it had been offering earlier this week.
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