Grand Mercure Bangkok Asoke Residences

Submitted a BRG claim 6 days ago (hotels.com 50% cheaper!) and this morning received an Email from the hotel GM confirming receipt of the claim. 10 minutes later he sent me another email saying the claim was approved and because of my Platinum membership he offered to compliment the first night and then 10% discount on the hotels.com price for the following nights.

I'm very satisfied with this outcome. This hotel genuinely keeps the BRG promise and takes care of Plats. However, I hope the process could be faster since I've already made a non-refundable booking at another hotel.