Originally Posted by Kacee

It's probably all about priorities.

They're rolling out a brand new version of united.com - that's got to be consuming a ton of IT resources.

Mistakes that benefit the customer get immediate crisis-level attention (e.g., the Danish Kronor fare mistake).

Then come the changes to implement all the benefit cuts, e.g., programming in no more elite benes on gifted awards.

Leaves essentially no IT resources to fix the innumerable bugs that favor UA and/or harm the passenger - bait and switch upgrade offers, improper award redeposit fees, inability to process PQDs for partner flights, disparity between elite and non-elite buy-up pricing, etc.