Originally Posted by bdelancy

They were very similar. They were not in all airports, but most of my travel is IAD-SFO, both of which had them near the United baggage claim carousels. You could check the status of your bags either by entering the baggage claim number or by entering your Mileage Plus number. If your bag did not arrive when you did, you could take care of the claim by using the kiosk and did not have to stand in line at the counter.